Troubleshooting

Error code 150

May 4th, 2021 by Felix Cheruiyot

Error Message

We could not complete your request because of a general system failure.

Cause

This is a system failure error and we have been notified of the same and our team is taking a look at it.

Action

We recommend trying again after sometime. Feel free to contact us …

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Card Error 211

May 4th, 2021 by Felix Cheruiyot

Error Message

Invalid card verification number.

Cause

This error is caused when the user does not add the right CVV number. CVV number is the 3 or 4 numbers found behind your card and it is used to authenticate the card for transactions.

How to fix

  • Check and verify your …
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Card Error 481

May 3rd, 2021 by Felix Cheruiyot

Error

Payment authorization failed.

Cause

IntaSend and partners set various rules to ensure transactions are safe. Among this, you are required to authenticate every transaction using the One Time PIN sent by your bank when checking out on IntaSend enabled platform.

How to fix

  • Please contact your issuing bank to …
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Card Error 233

May 3rd, 2021 by Felix Cheruiyot

Error

General decline by the processor.

Cause

For some reason, we could not complete your request.

How to fix

  • Ensure your personal, address, and card details are well filled.
  • We recommend the use of a different card
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Card Error 476

April 29th, 2021 by Felix Cheruiyot

Error message

We could not authenticate your request.

Cause

Encountered a Payer Authentication problem. Payer could not be authenticated. IntaSend is configured to perform 3D secure by default. This means, that the issuing bank will send a one-time password to the customer during payment authorization. If the customer does not …

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Card Error 203

April 29th, 2021 by Felix Cheruiyot

Error Message

We could not complete your request because of a general decline response by your issuing bank. Please contact your bank to help resolve the issue and then retry again

Cause

Reason code 203 is a hard decline from the card-issuing bank. It is classified as a general decline …

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Card Error 208

April 29th, 2021 by Felix Cheruiyot

Error message

Inactive card or card not authorized for card-not-present transactions

Cause

Typically a card might have been made inactive by the issuing bank or not allowed for the online transaction. If a card has been configured for use only in POS devices or ATMs, this error will occur.

Action …

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Card Error 205

April 29th, 2021 by Felix Cheruiyot

Error message

Stolen or lost card

Action

The customer should refer the transaction to his/her customer support center for manual review before trying again.

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Card Error 204

April 29th, 2021 by Felix Cheruiyot

Error message

We could not complete your request because of insufficient funds in the account.

Action

Consider using a different card.

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Card Error 150

April 29th, 2021 by Felix Cheruiyot

Error message

We could not complete your request because of a general system failure.

Cause

This is a system error which might have occurred at our end, our service partners e.g Visa and the banks. We get automatically notified when such issues occur so that we can fix as soon …

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