Error Message

Invalid card verification number.

Cause

This error is caused when the user does not add the right CVV number. CVV number is the 3 or 4 numbers found behind your card and it is used to authenticate the card for transactions.

How to fix

• Check and verify your …

Error

General decline by the processor.

Cause

For some reason, we could not complete your request.

How to fix

• Ensure your personal, address, and card details are well filled.
• We recommend the use of a different card

Error

Payment authorization failed.

Cause

IntaSend and partners set various rules to ensure transactions are safe. Among these, you are required to authenticate every transaction using the One Time PIN sent by your bank when checking out on IntaSend enabled platform.

How to fix

• Please contact your issuing bank to …

Error message

We could not authenticate your request.

Cause

Encountered a Payer Authentication problem. Payer could not be authenticated. IntaSend is configured to perform 3D secure by default. This means, that the issuing bank will send a one-time password to the customer during payment authorization. If the customer does not …

Error message

We could not complete your request because of a general system failure.

Cause

This is a system error which might have occurred at our end, our service partners e.g Visa and the banks. We get automatically notified when such issues occur so that we can fix as soon …

Error message

Invalid account number

Cause

Invalid customer credit card number. For some reason, the card number is not recognized in the network.

Action

Check and ensure that the card details are well inserted. We also recommend the use of a different card.

Error Message

We could not complete your request because of a general decline response by your issuing bank. Please contact your bank to help resolve the issue and then retry again

Cause

Reason code 203 is a hard decline from the card-issuing bank. It is classified as a general decline …

Error message

Stolen or lost card

Action

The customer should refer the transaction to his/her customer support center for manual review before trying again.

Error message

The request is missing one or more required fields.

How to fix

Check for missing fields and resend the request with the correct information. All these fields are required for a successful transaction

• First name, Last name
• Address, City, State, Zipcode, Country
• Amount
• Card information - Card number, …

Error message

Inactive card or card not authorized for card-not-present transactions

Cause

Typically a card might have been made inactive by the issuing bank or not allowed for the online transaction. If a card has been configured for use only in POS devices or ATMs, this error will occur.

Action …

Error message

We could not complete your request because of insufficient funds in the account.

Action

Consider using a different card or contact your card provider (bank) for clarifications if this error persists.

Error message

One or more fields in the request contain invalid data.

Cause

1. This reason code indicates one or more fields in the request contain invalid or missing data.
2. The card type is not configured for Payer Authentication.

How to fix

1. Ensure the card used is a VISA-powered or MasterCard …

Error message

Zipcode, country, or any other address field contain invalid data.

Cause

1. This reason code indicates one or more fields in the request contain invalid or missing data.
2. We expect verifiable address details including the zipcode/postal code of respective country

How to fix

1. Please ensure that the address, city, …