The Best Payment Solutions For Travel Agencies in Kenya

December 16th, 2022 by Felix Cheruiyot


This blog post will provide you with the best payment solutions for travel agencies in Kenya, so you can accept payments easily and securely. 

The travel agency industry in Kenya is a thriving and competitive market, with many companies offering a wide range of services to local and international travelers. The industry has grown significantly in recent years, driven by the increasing number of tourists visiting the country and the rising demand for quality travel services.

One key factor contributing to the success of the travel agency industry in Kenya is the adoption of online payments. In the past, travelers often had to pay for their travel services in cash, which was both inconvenient and risky. With the widespread availability of internet connectivity and mobile payment platforms, however, many travel agencies in Kenya now offer the option of paying for services online.

Online payments have several benefits for both travel agencies and their customers. For agencies, they provide a secure and convenient way to receive payments, reducing the need for handling cash and minimizing the risk of fraud or theft. They also allow for faster and more efficient transaction processing, which can improve the overall customer experience.

For customers, online payments offer a simple and hassle-free way to pay for travel services. They can make payments from anywhere, at any time, using their mobile devices or computers, without carrying large amounts of cash. This can be especially useful for travelers visiting Kenya from abroad who may not have access to local currency.

In addition, online payments can help travel agencies to manage their finances and cash flow better. By providing detailed transaction records and reports, they can give agencies a clear view of their revenue streams and help them to make more informed business decisions.

Overall, the use of online payments has played a significant role in the success of the travel agency industry in Kenya. Offering a safe and convenient way to pay for services has helped attract more customers and improve the overall customer experience. As the use of online payments continues to grow in Kenya and across the world, it is likely to become even more important for the success of the travel agency industry in the country.

Common Payment Challenges in the Travel Agency Industry in Kenya

Lack of access to reliable and affordable payment infrastructure

Setting up and maintaining payment infrastructure can be prohibitively expensive for small and medium-sized travel agencies, which may prevent them from offering online payment options to their customers. This leaves customers with limited options for making payments, such as cash or bank transfers, which can be inconvenient and difficult to manage.

Travel agencies may also lack the technical expertise to implement and maintain payment processing solutions, further complicating the process. As a result, many travel agencies in Kenya cannot take advantage of the digital payment revolution, leaving them at a significant disadvantage in the modern market.

Limited access to financial services

Access to traditional banking services can be expensive, with fees and commissions that can be cost-prohibitive for travel agents. This can further limit the industry's potential for growth, as travel agents may not be able to accept payments from these customers or may be unable to offer competitive prices.

Traditional banking services can be slow and unreliable, making it difficult for travel agents to provide timely customer service. These customers may be unable to pay for services upfront, making it difficult for travel agencies to guarantee bookings and manage cash flow.

Finally, the lack of access to financial services also limits the ability of travel agencies to accept online payments and other digital payment methods, which are becoming increasingly popular. To remain competitive, it is important for travel agencies in Kenya to find ways to work around these challenges and provide their customers with convenient and reliable payment options.

Security and fraud concerns

The travel industry in Kenya is also subject to security and fraud concerns, which can be a major barrier to the adoption of online payments. As with any online transaction, there is always the risk of sensitive financial information being stolen or misused. This can be especially worrying for travelers visiting the country from abroad who may not be familiar with local payment systems.

Fortunately, several payment providers, like IntaSend, offer secure payment solutions for the travel industry, which can help reduce the risk of fraud and identity theft. These solutions typically involve encryption technology, which ensures that all financial information is transmitted securely over the internet.

They offer robust authentication processes and fraud detection services that can help to reduce the risk of unauthorized payments. Using these secure payment solutions, Kenyan travel agencies can significantly reduce security and fraud risks.

Transaction fees

Another challenge facing the travel agency industry in Kenya is the high cost of online payments. Many payment providers charge high transaction fees, which can make online payments less attractive to customers. This can be particularly problematic for travelers making large or multiple payments, as the fees can add up quickly and make their trip more expensive.

Furthermore, Kenya's travel agency industry relies heavily on cash payments, as many customers are uncomfortable using online payment services due to security concerns. To mitigate this challenge, agencies attempt to offer more secure payment options and lower transaction fees.

This can be done by leveraging local payment gateways, which are often more secure and have lower transaction fees than international providers. Some agencies partner with banks and other financial institutions to offer more attractive payment options for their customers.

Limited customer awareness and adoption

Finally, another challenge facing the travel agency industry in Kenya is the limited awareness and adoption of online payments among customers. Many travelers, particularly those visiting the country for the first time, may not be familiar with online payment options or may not trust them. This can make it difficult for travel agencies to persuade customers to use online payment methods, limiting their potential market and revenue.

Travel agencies must take steps to educate customers on the safety and convenience of online payments and make sure they are aware of all the available options. To this end, travel agencies should invest in comprehensive customer outreach and marketing campaigns to ensure their customers are aware and comfortable with online payment solutions.

Agencies must ensure that online payment portals are secure and easy for customers who choose to make payments online. Failure to do this can result in low customer satisfaction, damaging the agency's reputation and driving away potential customers.

Factors For Travel Agencies To Consider When Implementing Online Payments

By considering important factors, Kenyan travel agencies can choose a local online payment provider that meets their needs and helps them streamline their payments. This can improve their overall business operations and increase their success in the highly competitive travel industry. Below are some of the major considerations to keep in mind when choosing a local online payment provider:

Reputation and trustworthiness

Kenyan travel agencies must choose a reputable and trustworthy payment provider with a proven track record of security and reliability. This is particularly important given the sensitive nature of the industry and the large sums of money involved in many transactions. Choosing the wrong provider could lead to a higher risk of fraud and a lack of customer trust in the business, resulting in a loss of revenue.

A secure payment provider will ensure that customer information is kept safe and transactions are completed quickly and correctly. It is also important for travel agencies to choose a payment provider that is well known and respected and has a good reputation in the industry.

Range of payment options

Agencies must choose a payment provider that offers a wide range of payment options since customers have different preferences and may be more likely to purchase from an agency that caters to their budget and needs. This will also help to ensure that the agency can accept payments from customers in different countries and regions, as different payment methods may be more popular in specific areas.

Moreover, by providing multiple payment options, travel agencies can give their customers the flexibility they need to pay in a way that best suits them. This will result in a better customer experience and create greater loyalty.

Low transaction fees and competitive exchange rates

The payment provider should have low transaction fees and competitive exchange rates to help travel agencies save money on every transaction. It's also important to choose a provider that offers transparent pricing so there are no hidden fees or surprise charges. Many travel agencies find that choosing a provider that offers low transaction fees and competitive exchange rates can save money on each transaction.

A reliable provider can provide the same benefits for international transactions so that customers can pay without facing high fees or unfavorable exchange rates. Ultimately, travel agencies need to choose a payment provider that offers low transaction fees and competitive exchange rates to reduce losses and increase profits.

Excellent customer support

A payment provider with dedicated customer support can provide valuable assistance to travel agencies, helping to ensure that their payments are processed smoothly and efficiently. This is particularly important for agencies needing help with technical issues or having questions about their account.

A payment provider that offers a comprehensive customer support system can quickly answer questions and provide solutions for the travel agency. Access to a knowledgeable team of customer service representatives available to answer questions, troubleshoot issues, and provide support can make the payment process much easier for travel agencies.

A good payment provider offers technical support around the clock and will ensure that they can promptly provide the help they need no matter the time of day. Travel agencies should select a payment provider with a reliable and experienced customer service team to ensure that their payment processes are as smooth and efficient as possible.

The Best Payment Solution For Kenyan Travel Agencies

The best payment solution for Kenyan travel agencies is arguably IntaSend because it offers the best card payment services in Kenya, with enough security that gives merchants peace of mind whenever they’re processing card payments for their businesses. IntaSend has been operating for over 3 years and has a strong presence in the Kenyan digital payment industry.

Perhaps the company’s greatest strength regarding its importance to travel agencies in Kenya is that it offers a high level of security and complies with the stringent PCI-DSS data security standard. IntaSend supports two of the biggest names in the world of card payment processing: VISA and Mastercard. This makes it possible for IntaSend to help merchants process card payments seamlessly through payment links or API integration. Below are some of the features you’ll enjoy when you choose IntaSend as your go-to payment solution for your travel agency;


In conclusion, the best payment solution for Kenyan travel agencies is a highly-debated topic. There are many different options, each with unique advantages and disadvantages. After careful consideration, a payment provider that offers card payment services, like IntaSend, is the most effective and widely used option for Kenyan travel agencies. These services offer fast, secure, and convenient payment options for both agencies and their customers. Additionally, their widespread adoption and acceptance in Kenya make them the ideal choice for travel agencies looking to provide the best payment experience for their clients.

Cover Photo by redcharlie on Unsplash

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