How to Process Refund

April 11th, 2021 by Felix Cheruiyot

In the course of payment collection, you might need to refund some customers due to a number of factors. This is the process of processing refunds from the dashboard. It is important to issue a refund to avoid chargebacks especially when the product you provide is out of stock or for any reason you need to make a refund.

Step 1: Click on the Collections tab.

step 1.png

Step 2: Click on the Transactions tab under the Collections.

step 2.png

Step 3: Search for the transaction from the client you wish to refund.

You can use the filter tab to find the specific transaction you are looking for. The filter provides a couple of ways including using email to find the specific transaction, you are looking for.

step 3.png

Step 3: Click on the specific transaction you wish to refund.

Step 4: Click on the refund tab.

step 4.png

Step 5: Process the refund.

You can either refund the full or partial amount. Please state the reason for the refund and then submit it.

step 5.png

Step 6: Tracking the refund status.

To track the refund status, click the Refund tab under the Collections and check whether it has been processed by IntaSend. Once the refund has been processed by IntaSend, you will be notified via email.

step 6.png

© 2024 IntaSend. All rights reserved.