What is a chargeback and how do you avoid it?
A chargeback is a dispute against a particular transaction raised by the cardholder (end-user) and reported to their card issuing bank.
A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from unauthorized or fraudulent payments.
Once the cardholder files a complaint, the bank reports the same to IntaSend and initiates an investigative procedure.
Why Chargeback?
There could be several reasons for chargebacks against a particular transaction.
Generally, chargebacks can be associated with unsatisfactory customer service/product or poor service delivery experience. Chargebacks can also be filed if the customer suspects fraudulent activity on their card.
Why avoid Chargebacks?
It is best to avoid any kind of chargeback, as banks and card networks can label your business as a fraudulent/high-risk business, hampering your image. A customer has a timeframe of 180 days to file a chargeback, which means your sales are reversible for that time period.
A high number of chargebacks can lead to the banks holding remittances for the business as well. The worst-case scenario could be a ban on online payment services imposed upon the business
What’s the process to resolve a chargeback?
Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason for the chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place. In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services. In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorized proof of product/service delivery. In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholde
Share documents
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf. Banks generally provide a window of 7 working days to represent the chargeback. Failure to do so within the specified window will increase the number of chargebacks lost by you.
What’s the process to resolve a chargeback?
Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason for the chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place. In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services. In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorized proof of product/service delivery. In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholde
Share documents
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf. Banks generally provide a window of 7 working days to represent the chargeback. Failure to do so within the specified window will increase the number of chargebacks lost by you.
What’s the process to resolve a chargeback?
Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason for the chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place. In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services. In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorized proof of product/service delivery. In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholde
Share documents
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf. Banks generally provide a window of 7 working days to represent the chargeback. Failure to do so within the specified window will increase the number of chargebacks lost by you.
Chargebacks
How to avoid Chargebacks?
As mentioned above, most of the chargeback cases come up due to miscommunication between the buyer and the seller. Here are a few tips that you can keep in mind to avoid chargebacks.
Transparent Return Policy - Making sure the return policies are clearly mentioned on the website.
Constant & Clear Communication - Keep customers updated regarding the status of their orders.
Proofs of Delivery - Share tracking numbers, invoices, and all other order-related docs and references with your customers.
Chargebacks
How to avoid Chargebacks?
As mentioned above, most of the chargeback cases come up due to miscommunication between the buyer and the seller. Here are a few tips that you can keep in mind to avoid chargebacks.
Transparent Return Policy - Making sure the return policies are clearly mentioned on the website.
Constant & Clear Communication - Keep customers updated regarding the status of their orders.
Proofs of Delivery - Share tracking numbers, invoices, and all other order-related docs and references with your customers.
Chargebacks
How to avoid Chargebacks?
As mentioned above, most of the chargeback cases come up due to miscommunication between the buyer and the seller. Here are a few tips that you can keep in mind to avoid chargebacks.
Transparent Return Policy - Making sure the return policies are clearly mentioned on the website.
Constant & Clear Communication - Keep customers updated regarding the status of their orders.
Proofs of Delivery - Share tracking numbers, invoices, and all other order-related docs and references with your customers.
What Our Clients Say About Us
Don’t just take our word for it—hear what our satisfied customers have to say! IntaSend has helped businesses and individuals across Kenya and beyond streamline their payments.
CARSON CX-
1 review
KE
2 days ago
A Powerful solution for any business
manager seeking to collect payments or
pay clients. Seamless integration to
WHMCS.
Thank you Intasend.
Date of experience: September 16, 2024
Useful
Share
Feb 20, 2024
Intasend has been of really great service to
me. I remember when I almost lost hope
with my business for lack of a proper
method of payment. Intasend came through
for me and never lost my business. Their
platform is quite easy to use and their
services are top notch; talk of good
customer care,the dollar conversion rate
and quick withdrawals.
Would highly recommended!!
Thank you Intasend for being the best
Date of experience: January 05, 2024
Useful
Share
Apr 7, 2024
Reliable Online Cash Transfer Website
Highly vouch for them, interest charged is
fair, clearance and dispute resolution if very
fast. Instant Transfer to Bank...great
package here
Date of experience: March 07, 2024
Useful
Share
Feb 20, 2024
Intasend has given me the best experience.
It has assured me that my money will be
there besides making the payment process
simple. All I do is send an invoice. Thank
you Intasend.
Date of experience: February 19, 2024
Useful
Share
Feb 20, 2024
IntaSend are doing a great job with
payments processing. The best thing about
them is their prompt customer support and
availability to listen to clients. They
supported us with one of our projects and
we look forward to reaching greater heights
together!
Date of experience: February 20, 2024
Useful
Share
Feb 21, 2024
3 years since l started using intasend. Seen
very commendable growth and
improvement on their payment solutions.
We started receiving payments with them
when they were having only visa as a
method of payment and later on added
master card and other options.
I highly recommend intasend because its an
amazing start up focusing on client
satisfaction unlike other big companies
which whenever you have a problem you
will have to write an email and wait for 3
working days, with intasend you just call
and get your issues solved immediately .
Easy sign up. I highly recommend for high
risk freelance business. Keep it up
Date of experience: February 07, 2024
Useful
Share
Aug 27, 2024
Paypal really frustrated me as a freelancer
until Intasend threw me a lifeline. Best
platform, awesome support and great
exchange rates.
Date of experience: August 27, 2024
Useful
Share
May 23, 2024
I'll be honest, I was really worried at first
because I couldn't understand anything
about having to connect my shopify store to
a third party payment solution at all but I
have had the best customer service ever
and the value of response and timing on
that is on a whole another level. Thankyou
Intasend team.
Date of experience: May 23, 2024
Useful
Share
Mar 11, 2024
I believe Intasend represents the future for
freelancers and e-commerce businesses.
Their speed, user-friendly approach, and
continuous improvement are commendable.
Date of experience: March 10, 2024
Useful
Share
Jul 12, 2024
I couldn't be happier with online cash
collection than I am now after landing on
Intasend and having my account verified. I
am grateful to whoever for this service and I
recommend the same to one and all.
Date of experience: July 12, 2024
Useful
Share
Feb 21, 2024
3 years since l started using intasend. Seen
very commendable growth and
improvement on their payment solutions.
We started receiving payments with them
when they were having only visa as a
method of payment and later on added
master card and other options.
I highly recommend intasend because its an
amazing start up focusing on client
satisfaction unlike other big companies
which whenever you have a problem you
will have to write an email and wait for 3
working days, with intasend you just call
and get your issues solved immediately .
Easy sign up. I highly recommend for high
risk freelance business. Keep it up
Date of experience: February 07, 2024
Useful
Share
Mar 12, 2024
Intasend has made it very easy to receive
global payments from my customers in the
US, Canada, UK. The process is seamless,
with both the options of sending payment
request links and having the clients
checkout through my website. I also like the
promptness of their support team.
Thank you for your continued service.
Date of experience: March 12, 2024
Useful
Share
Mar 2, 2024
very positive interactions with the intasend
team since 2022.
The team is very responsive for both
technical perspective and customer
relationship.
There Python SDK is very well laid out and
works very well, integration and onboarding
took less than two days and the team was
handy when we needed clarifications. The
web dashboard is very easy to use even
without any technical integration.
What i like most is that the commercial
team is very open to discuss your business
plans and how INTASEND can help out and
are very accessible. I would recommend
INTASEND as a complete payment
solutions for small and large businesses for
MPESA, Card and Bank payment
intergrations
Date of experience: January 17, 2024
Useful
Share
May 6, 2024
Intasend has been a game changer to us
here at Kayamoko, their rates are better and
their convenience and professionalism
much better. We hope to work with them for
a long time as we build Kayamoko to a
much better ecommerce platform for
creative arts. Kivuti Kamau founder
Kayamoko
Date of experience: May 06, 2024
Useful
Share
What Our Clients Say About Us
Don’t just take our word for it—hear what our satisfied customers have to say! IntaSend has helped businesses and individuals across Kenya and beyond streamline their payments.
Feb 21, 2024
3 years since l started using intasend. Seen
very commendable growth and
improvement on their payment solutions.
We started receiving payments with them
when they were having only visa as a
method of payment and later on added
master card and other options.
I highly recommend intasend because its an
amazing start up focusing on client
satisfaction unlike other big companies
which whenever you have a problem you
will have to write an email and wait for 3
working days, with intasend you just call
and get your issues solved immediately .
Easy sign up. I highly recommend for high
risk freelance business. Keep it up
Date of experience: February 07, 2024
Useful
Share
Aug 27, 2024
Paypal really frustrated me as a freelancer
until Intasend threw me a lifeline. Best
platform, awesome support and great
exchange rates.
Date of experience: August 27, 2024
Useful
Share
May 23, 2024
I'll be honest, I was really worried at first
because I couldn't understand anything
about having to connect my shopify store to
a third party payment solution at all but I
have had the best customer service ever
and the value of response and timing on
that is on a whole another level. Thankyou
Intasend team.
Date of experience: May 23, 2024
Useful
Share
Mar 11, 2024
I believe Intasend represents the future for
freelancers and e-commerce businesses.
Their speed, user-friendly approach, and
continuous improvement are commendable.
Date of experience: March 10, 2024
Useful
Share
Jul 12, 2024
I couldn't be happier with online cash
collection than I am now after landing on
Intasend and having my account verified. I
am grateful to whoever for this service and I
recommend the same to one and all.
Date of experience: July 12, 2024
Useful
Share
Feb 21, 2024
3 years since l started using intasend. Seen
very commendable growth and
improvement on their payment solutions.
We started receiving payments with them
when they were having only visa as a
method of payment and later on added
master card and other options.
I highly recommend intasend because its an
amazing start up focusing on client
satisfaction unlike other big companies
which whenever you have a problem you
will have to write an email and wait for 3
working days, with intasend you just call
and get your issues solved immediately .
Easy sign up. I highly recommend for high
risk freelance business. Keep it up
Date of experience: February 07, 2024
Useful
Share
Mar 12, 2024
Intasend has made it very easy to receive
global payments from my customers in the
US, Canada, UK. The process is seamless,
with both the options of sending payment
request links and having the clients
checkout through my website. I also like the
promptness of their support team.
Thank you for your continued service.
Date of experience: March 12, 2024
Useful
Share
Mar 2, 2024
very positive interactions with the intasend
team since 2022.
The team is very responsive for both
technical perspective and customer
relationship.
There Python SDK is very well laid out and
works very well, integration and onboarding
took less than two days and the team was
handy when we needed clarifications. The
web dashboard is very easy to use even
without any technical integration.
What i like most is that the commercial
team is very open to discuss your business
plans and how INTASEND can help out and
are very accessible. I would recommend
INTASEND as a complete payment
solutions for small and large businesses for
MPESA, Card and Bank payment
intergrations
Date of experience: January 17, 2024
Useful
Share
May 6, 2024
Intasend has been a game changer to us
here at Kayamoko, their rates are better and
their convenience and professionalism
much better. We hope to work with them for
a long time as we build Kayamoko to a
much better ecommerce platform for
creative arts. Kivuti Kamau founder
Kayamoko
Date of experience: May 06, 2024
Useful
Share
What Our Clients Say About Us
Don’t just take our word for it—hear what our satisfied customers have to say! IntaSend has helped businesses and individuals across Kenya and beyond streamline their payments.
CARSON CX-
1 review
KE
2 days ago
A Powerful solution for any business
manager seeking to collect payments or
pay clients. Seamless integration to
WHMCS.
Thank you Intasend.
Date of experience: September 16, 2024
Useful
Share
Feb 20, 2024
Intasend has been of really great service to
me. I remember when I almost lost hope
with my business for lack of a proper
method of payment. Intasend came through
for me and never lost my business. Their
platform is quite easy to use and their
services are top notch; talk of good
customer care,the dollar conversion rate
and quick withdrawals.
Would highly recommended!!
Thank you Intasend for being the best
Date of experience: January 05, 2024
Useful
Share
Apr 7, 2024
Reliable Online Cash Transfer Website
Highly vouch for them, interest charged is
fair, clearance and dispute resolution if very
fast. Instant Transfer to Bank...great
package here
Date of experience: March 07, 2024
Useful
Share
Feb 20, 2024
Intasend has given me the best experience.
It has assured me that my money will be
there besides making the payment process
simple. All I do is send an invoice. Thank
you Intasend.
Date of experience: February 19, 2024
Useful
Share
Feb 20, 2024
IntaSend are doing a great job with
payments processing. The best thing about
them is their prompt customer support and
availability to listen to clients. They
supported us with one of our projects and
we look forward to reaching greater heights
together!
Date of experience: February 20, 2024
Useful
Share
Feb 21, 2024
3 years since l started using intasend. Seen
very commendable growth and
improvement on their payment solutions.
We started receiving payments with them
when they were having only visa as a
method of payment and later on added
master card and other options.
I highly recommend intasend because its an
amazing start up focusing on client
satisfaction unlike other big companies
which whenever you have a problem you
will have to write an email and wait for 3
working days, with intasend you just call
and get your issues solved immediately .
Easy sign up. I highly recommend for high
risk freelance business. Keep it up
Date of experience: February 07, 2024
Useful
Share
Aug 27, 2024
Paypal really frustrated me as a freelancer
until Intasend threw me a lifeline. Best
platform, awesome support and great
exchange rates.
Date of experience: August 27, 2024
Useful
Share
May 23, 2024
I'll be honest, I was really worried at first
because I couldn't understand anything
about having to connect my shopify store to
a third party payment solution at all but I
have had the best customer service ever
and the value of response and timing on
that is on a whole another level. Thankyou
Intasend team.
Date of experience: May 23, 2024
Useful
Share
Mar 11, 2024
I believe Intasend represents the future for
freelancers and e-commerce businesses.
Their speed, user-friendly approach, and
continuous improvement are commendable.
Date of experience: March 10, 2024
Useful
Share
Jul 12, 2024
I couldn't be happier with online cash
collection than I am now after landing on
Intasend and having my account verified. I
am grateful to whoever for this service and I
recommend the same to one and all.
Date of experience: July 12, 2024
Useful
Share
Feb 21, 2024
3 years since l started using intasend. Seen
very commendable growth and
improvement on their payment solutions.
We started receiving payments with them
when they were having only visa as a
method of payment and later on added
master card and other options.
I highly recommend intasend because its an
amazing start up focusing on client
satisfaction unlike other big companies
which whenever you have a problem you
will have to write an email and wait for 3
working days, with intasend you just call
and get your issues solved immediately .
Easy sign up. I highly recommend for high
risk freelance business. Keep it up
Date of experience: February 07, 2024
Useful
Share
Mar 12, 2024
Intasend has made it very easy to receive
global payments from my customers in the
US, Canada, UK. The process is seamless,
with both the options of sending payment
request links and having the clients
checkout through my website. I also like the
promptness of their support team.
Thank you for your continued service.
Date of experience: March 12, 2024
Useful
Share
Mar 2, 2024
very positive interactions with the intasend
team since 2022.
The team is very responsive for both
technical perspective and customer
relationship.
There Python SDK is very well laid out and
works very well, integration and onboarding
took less than two days and the team was
handy when we needed clarifications. The
web dashboard is very easy to use even
without any technical integration.
What i like most is that the commercial
team is very open to discuss your business
plans and how INTASEND can help out and
are very accessible. I would recommend
INTASEND as a complete payment
solutions for small and large businesses for
MPESA, Card and Bank payment
intergrations
Date of experience: January 17, 2024
Useful
Share
May 6, 2024
Intasend has been a game changer to us
here at Kayamoko, their rates are better and
their convenience and professionalism
much better. We hope to work with them for
a long time as we build Kayamoko to a
much better ecommerce platform for
creative arts. Kivuti Kamau founder
Kayamoko
Date of experience: May 06, 2024
Useful
Share
Frequently
Asked Questions
How does the IntaSend Referral Program work?
The IntaSend Referral Program allows you to earn commissions by referring friends and connections to our platform. Once your referral signs up and starts transacting, you can earn up to $1,000 per referral over the first three months.
How do I track my referrals and earnings?
When will I receive my commission payments?
Is there a limit to how many people I can refer?
Are there any setup fees or hidden costs associated with using IntaSend?
Does IntaSend support sending money abroad?
Is IntaSend available outside Kenya?
Frequently
Asked Questions
How does the IntaSend Referral Program work?
The IntaSend Referral Program allows you to earn commissions by referring friends and connections to our platform. Once your referral signs up and starts transacting, you can earn up to $1,000 per referral over the first three months.
How do I track my referrals and earnings?
When will I receive my commission payments?
Is there a limit to how many people I can refer?
Are there any setup fees or hidden costs associated with using IntaSend?
Does IntaSend support sending money abroad?
Is IntaSend available outside Kenya?
Frequently
Asked Questions
How does the IntaSend Referral Program work?
The IntaSend Referral Program allows you to earn commissions by referring friends and connections to our platform. Once your referral signs up and starts transacting, you can earn up to $1,000 per referral over the first three months.
How do I track my referrals and earnings?
You can track your referrals and earnings directly from your IntaSend dashboard. There, you will find detailed information about your referral activity, including the status of your referrals and any commissions earned.
When will I receive my commission payments?
Commissions are calculated on the 3rd of each month and are paid out monthly. You will receive your earnings once your referrals start transacting with IntaSend within the first three months after they sign up.
Is there a limit to how many people I can refer?
No, there is no limit to the number of people you can refer! The more you share IntaSend with your network, the more you can earn through our Ambassador Program. Feel free to spread the word across any platform that works for you!
Are there any setup fees or hidden costs associated with using IntaSend?
No, IntaSend does not charge setup fees. We offer transparent pricing with no hidden costs, allowing you to focus on growing your business without worrying about unexpected fees. You only pay a small transaction fee for each payment processed.
Does IntaSend support sending money abroad?
Currently, IntaSend only supports disbursements to Kenyan clients, with no outbound international transfer options at this time.
Is IntaSend available outside Kenya?
Currently, IntaSend is available exclusively to merchants based in Kenya. While the platform supports various international payment methods, including Visa, Mastercard, Bitcoin, Google Pay, Apple Pay, and CashApp, the service is specifically designed for businesses operating within Kenya.
Start Collecting And Disbursing Payments Today
Product
Resources
Company
Email: support@intasend.com, hello@intasend.com
Phone: +254 711 082 947 | +254 114 114 644
© 2024 IntaSend. All rights reserved.
Start Collecting And Disbursing Payments Today
Email: support@intasend.com, hello@intasend.com
Phone: +254 711 082 947 | +254 114 114 644
© 2024 IntaSend. All rights reserved.
Product
Resources
Start Collecting And Disbursing Payments Today
Email: support@intasend.com, hello@intasend.com
Phone: +254 711 082 947 | +254 114 114 644
© 2024 IntaSend. All rights reserved.