What is a chargeback and how do you avoid it?
A chargeback is a dispute against a particular transaction raised by the cardholder (end-user) and reported to their card issuing bank.
A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from unauthorized or fraudulent payments.
Once the cardholder files a complaint, the bank reports the same to IntaSend and initiates an investigative procedure.
Why Chargeback?
There could be several reasons for chargebacks against a particular transaction.
Generally, chargebacks can be associated with unsatisfactory customer service/product or poor service delivery experience. Chargebacks can also be filed if the customer suspects fraudulent activity on their card.
Why avoid Chargebacks?
It is best to avoid any kind of chargeback, as banks and card networks can label your business as a fraudulent/high-risk business, hampering your image. A customer has a timeframe of 180 days to file a chargeback, which means your sales are reversible for that time period.
A high number of chargebacks can lead to the banks holding remittances for the business as well. The worst-case scenario could be a ban on online payment services imposed upon the business
What’s the process to resolve a chargeback?
Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason for the chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place. In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services. In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorized proof of product/service delivery. In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholde
Share documents
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf. Banks generally provide a window of 7 working days to represent the chargeback. Failure to do so within the specified window will increase the number of chargebacks lost by you.
What’s the process to resolve a chargeback?
Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason for the chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place. In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services. In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorized proof of product/service delivery. In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholde
Share documents
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf. Banks generally provide a window of 7 working days to represent the chargeback. Failure to do so within the specified window will increase the number of chargebacks lost by you.
What’s the process to resolve a chargeback?
Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason for the chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place. In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services. In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorized proof of product/service delivery. In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholde
Share documents
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf. Banks generally provide a window of 7 working days to represent the chargeback. Failure to do so within the specified window will increase the number of chargebacks lost by you.
Chargebacks
How to avoid Chargebacks?
As mentioned above, most of the chargeback cases come up due to miscommunication between the buyer and the seller. Here are a few tips that you can keep in mind to avoid chargebacks.
Transparent Return Policy - Making sure the return policies are clearly mentioned on the website.
Constant & Clear Communication - Keep customers updated regarding the status of their orders.
Proofs of Delivery - Share tracking numbers, invoices, and all other order-related docs and references with your customers.
Chargebacks
How to avoid Chargebacks?
As mentioned above, most of the chargeback cases come up due to miscommunication between the buyer and the seller. Here are a few tips that you can keep in mind to avoid chargebacks.
Transparent Return Policy - Making sure the return policies are clearly mentioned on the website.
Constant & Clear Communication - Keep customers updated regarding the status of their orders.
Proofs of Delivery - Share tracking numbers, invoices, and all other order-related docs and references with your customers.
Chargebacks
How to avoid Chargebacks?
As mentioned above, most of the chargeback cases come up due to miscommunication between the buyer and the seller. Here are a few tips that you can keep in mind to avoid chargebacks.
Transparent Return Policy - Making sure the return policies are clearly mentioned on the website.
Constant & Clear Communication - Keep customers updated regarding the status of their orders.
Proofs of Delivery - Share tracking numbers, invoices, and all other order-related docs and references with your customers.
Frequently
Asked Questions
How does the IntaSend Referral Program work?
The IntaSend Referral Program allows you to earn commissions by referring friends and connections to our platform. Once your referral signs up and starts transacting, you can earn up to $1,000 per referral over the first three months.
How do I track my referrals and earnings?
When will I receive my commission payments?
Is there a limit to how many people I can refer?
Are there any setup fees or hidden costs associated with using IntaSend?
Does IntaSend support sending money abroad?
Is IntaSend available outside Kenya?
Frequently
Asked Questions
How does the IntaSend Referral Program work?
The IntaSend Referral Program allows you to earn commissions by referring friends and connections to our platform. Once your referral signs up and starts transacting, you can earn up to $1,000 per referral over the first three months.
How do I track my referrals and earnings?
When will I receive my commission payments?
Is there a limit to how many people I can refer?
Are there any setup fees or hidden costs associated with using IntaSend?
Does IntaSend support sending money abroad?
Is IntaSend available outside Kenya?
Frequently
Asked Questions
How does the IntaSend Referral Program work?
The IntaSend Referral Program allows you to earn commissions by referring friends and connections to our platform. Once your referral signs up and starts transacting, you can earn up to $1,000 per referral over the first three months.
How do I track my referrals and earnings?
You can track your referrals and earnings directly from your IntaSend dashboard. There, you will find detailed information about your referral activity, including the status of your referrals and any commissions earned.
When will I receive my commission payments?
Commissions are calculated on the 3rd of each month and are paid out monthly. You will receive your earnings once your referrals start transacting with IntaSend within the first three months after they sign up.
Is there a limit to how many people I can refer?
No, there is no limit to the number of people you can refer! The more you share IntaSend with your network, the more you can earn through our Ambassador Program. Feel free to spread the word across any platform that works for you!
Are there any setup fees or hidden costs associated with using IntaSend?
No, IntaSend does not charge setup fees. We offer transparent pricing with no hidden costs, allowing you to focus on growing your business without worrying about unexpected fees. You only pay a small transaction fee for each payment processed.
Does IntaSend support sending money abroad?
Currently, IntaSend only supports disbursements to Kenyan clients, with no outbound international transfer options at this time.
Is IntaSend available outside Kenya?
Currently, IntaSend is available exclusively to merchants based in Kenya. While the platform supports various international payment methods, including Visa, Mastercard, Bitcoin, Google Pay, Apple Pay, and CashApp, the service is specifically designed for businesses operating within Kenya.
Start Collecting And Disbursing Payments Today
Product
Resources
Company
Email: support@intasend.com, hello@intasend.com
Phone: +254 711 082 947 | +254 114 114 644
© 2024 IntaSend. All rights reserved.
Start Collecting And Disbursing Payments Today
Email: support@intasend.com, hello@intasend.com
Phone: +254 711 082 947 | +254 114 114 644
© 2024 IntaSend. All rights reserved.
Product
Resources
Start Collecting And Disbursing Payments Today
Email: support@intasend.com, hello@intasend.com
Phone: +254 711 082 947 | +254 114 114 644
© 2024 IntaSend. All rights reserved.