Details on how IntaSend settlement works

After collecting funds through IntaSend, instead of paying users directly using IntaSend, you might want to withdraw the funds to your settlement accounts.

IntaSend M-Pesa settlement requests are processed on the same day of request. USD payments and payments made through cards i.e Visa and MasterCard take 2-3 days to clear. Currently, IntaSend can only process these payments once they are fully available. You will always be notified at every step of processing your payment request. As of July 2020, settlements to M-Pesa and bank attracts no charges.

How to withdraw funds from your account

Step by step guide

Step 1: Log into your account and click on the settlement option.

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Step 2: Provide your bank details

If you are withdrawing for the first time, you need to provide your bank account details for settlement purposes. Click on New Account to provide the details.

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Step 3: Fill in the Bank details form correctly

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Your bank account has been saved and in case you wish to add another bank account, follow the same procedure highlighted above.

Step 4:Initiate Withdrawal Request

To withdraw funds from IntaSend, click on the New Request button.

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Step 5: Fill in a Withdrawal Form

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Step 6: Approval by IntaSend team

Once you submit the withdrawal request, the status will remain pending as the IntaSend team reviews and approves the request.

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