Shopify IntaSend: From Missed Payments to 62% More Conversions

How Western Cosmetics Found Its Flow with IntaSend

When the team at Western Cosmetics started their online journey, they were running on WooCommerce. It got the job done—for a while. But as their business grew, so did the cracks in their setup.

"We had more traffic, more sales... but also more headaches."

Checkout would slow down at peak hours. Payments would fail randomly. And verifying MPESA transactions? That was a full-time job on its own. Customers would send screenshots to prove they’d paid, while support scrambled to confirm. It wasn’t sustainable.

The Wake-Up Call

The problems weren’t just annoying—they were costing real money.

• Customers were abandoning their carts.

• Payments weren’t going through smoothly.

• The team was spending too much time fixing issues instead of fulfilling orders.

It became clear: the platform—and the payment system—were holding them back.

Moving to Shopify — and a Better Payment Solution

The team made the switch to Shopify for a faster, more stable storefront. But even with a better website, one big question remained: how do we fix payments?

That’s where IntaSend came in.

"We wanted something that just works—for MPESA, for our team, and especially for our customers."

They chose IntaSend as their MPESA gateway because of:

• Instant STK push and real-time confirmations

• Seamless Shopify integration

• A clean, mobile-first checkout

• Local support that actually responds

What Changed? Pretty Much Everything.

Once IntaSend was in place, the difference was obvious.

• Fewer abandoned carts – Customers stopped dropping off at the payment stage.

• Faster checkouts – MPESA prompts popped instantly, and payments confirmed within seconds.

• Happier customers – No more screenshot confirmations or long waits.

• Less stress for the team – Payment issues basically disappeared overnight.

“Before IntaSend, we’d get 3–4 emails a day from customers asking if we received their payment. Now? Zero.”

The Numbers: 62% More Conversions in 90 Days

This wasn’t a small bump. Within three months of launching on Shopify with IntaSend, Western Cosmetics saw a 62% increase in conversions.

Sales promos, influencer campaigns, flash sales—they could finally run them without worrying the payment system would crash or confuse customers.

“The growth wasn’t just in new customers. Repeat purchases and referrals also shot up. That’s when we knew it wasn’t just tech—it was trust.”

Local Support That Gets It

During onboarding, the IntaSend team guided setup and testing. But after launch? The integration just worked.

“We barely need support now. But when we do, it’s fast, and it’s someone in Kenya who understands what we’re dealing with.”

Final Thoughts

Western Cosmetics didn’t just upgrade platforms. They solved one of the most frustrating parts of e-commerce: broken payments.

With Shopify and IntaSend, they now have:

• A checkout that feels built for Kenya

• Instant MPESA payment confirmations

• Fewer abandoned carts

• More trust at the most critical step of the customer journey

“We wish we’d made the switch sooner.”

Thinking About Upgrading?

If you're:

• Tired of failed MPESA payments

• Manually confirming transactions

• Losing sales at checkout

• Struggling with support that ghosts you

You don’t have to settle. Switch to Shopify. Plug in IntaSend. And give your customers the payment experience they expect.

And if WooCommerce works for you, IntaSend is ready to support you through your eCommerce journey. Integrate IntaSend WooCommerce plugin and start reaping the benefits of seamless payments and easy checkout.

Conclusion: Your E-commerce Success Story Starts with Solving Payment Friction

Every e-commerce entrepreneur knows the frustration: you've built an amazing product, crafted compelling marketing, driven traffic to your store—only to watch potential customers abandon their carts at checkout. Western Cosmetics lived this reality daily until they discovered that the villain in their story wasn't their products or marketing—it was their payment system.

The E-commerce Challenges You Face Every Day:

The Cart Abandonment Nightmare: You watch your analytics in dismay as customers add items to their cart, proceed to checkout, then vanish. Failed MPESA payments, slow confirmations, and confusing checkout flows are silently killing your conversion rates and stealing revenue you've already earned through great products and marketing.

The Manual Payment Verification Trap: Your team burns hours every day playing detective—matching customer screenshots to payment records, responding to "did you get my payment?" emails, and manually confirming transactions. This isn't scaling your business; it's drowning your operations in administrative quicksand.

The Trust Erosion Crisis: Every failed payment, every confused customer, every delayed confirmation chips away at the trust you've worked so hard to build. Customers who experience payment friction don't just abandon that purchase—they often never return.

The Growth Ceiling Dilemma: You want to run flash sales, partner with influencers, and scale your marketing, but you're terrified your payment system will crash under pressure, wasting your marketing budget and embarrassing your brand.

Your Path to E-commerce Victory with IntaSend:

IntaSend doesn't just process payments—we eliminate the barriers standing between you and your customers' successful purchases. When Western Cosmetics partnered with us, they didn't just get a payment processor; they got their growth back.

With IntaSend as your payment partner, you become the hero who:

• Converts 62% more browsers into buyers through frictionless mobile-first checkout

• Reclaims your team's time with automated payment confirmations that eliminate manual verification

• Builds unshakeable customer trust with instant, reliable MPESA integration

• Scales confidently knowing your payment infrastructure can handle your biggest promotional moments

Your customers get the seamless experience they expect. Your team focuses on growing the business instead of fixing payment problems. You become the e-commerce success story you always knew was possible.

Ready to become the hero of your own e-commerce journey? Let IntaSend handle the payments while you focus on what you do best—delighting customers and growing your business.