Shopify IntaSend: From Missed Payments to 62% More Conversions
How Western Cosmetics Found Its Flow with IntaSend
When the team at Western Cosmetics started their online journey, they were running on WooCommerce. It got the job done—for a while. But as their business grew, so did the cracks in their setup.
"We had more traffic, more sales... but also more headaches."
Checkout would slow down at peak hours. Payments would fail randomly. And verifying MPESA transactions? That was a full-time job on its own. Customers would send screenshots to prove they’d paid, while support scrambled to confirm. It wasn’t sustainable.
The Wake-Up Call
The problems weren’t just annoying—they were costing real money.
Customers were abandoning their carts.
Payments weren’t going through smoothly.
The team was spending too much time fixing issues instead of fulfilling orders.
It became clear: the platform—and the payment system—were holding them back.
Moving to Shopify — and a Better Payment Solution
The team made the switch to Shopify for a faster, more stable storefront. But even with a better website, one big question remained: how do we fix payments?
That’s where IntaSend came in.
"We wanted something that just works—for MPESA, for our team, and especially for our customers."
They chose IntaSend as their MPESA gateway because of:
Instant STK push and real-time confirmations
Seamless Shopify integration
A clean, mobile-first checkout
Local support that actually responds
What Changed? Pretty Much Everything.
Once IntaSend was in place, the difference was obvious.
Fewer abandoned carts – Customers stopped dropping off at the payment stage.
Faster checkouts – MPESA prompts popped instantly, and payments confirmed within seconds.
Happier customers – No more screenshot confirmations or long waits.
Less stress for the team – Payment issues basically disappeared overnight.
“Before IntaSend, we’d get 3–4 emails a day from customers asking if we received their payment. Now? Zero.”
The Numbers: 62% More Conversions in 90 Days
This wasn’t a small bump. Within three months of launching on Shopify with IntaSend, Western Cosmetics saw a 62% increase in conversions.
Sales promos, influencer campaigns, flash sales—they could finally run them without worrying the payment system would crash or confuse customers.
“The growth wasn’t just in new customers. Repeat purchases and referrals also shot up. That’s when we knew it wasn’t just tech—it was trust.”
Local Support That Gets It
During onboarding, the IntaSend team guided setup and testing. But after launch? The integration just worked.
“We barely need support now. But when we do, it’s fast, and it’s someone in Kenya who understands what we’re dealing with.”
Final Thoughts
Western Cosmetics didn’t just upgrade platforms. They solved one of the most frustrating parts of e-commerce: broken payments.
With Shopify and IntaSend, they now have:
A checkout that feels built for Kenya
Instant MPESA payment confirmations
Fewer abandoned carts
More trust at the most critical step of the customer journey
“We wish we’d made the switch sooner.”
Thinking About Upgrading?
If you're:
Tired of failed MPESA payments
Manually confirming transactions
Losing sales at checkout
Struggling with support that ghosts you
You don’t have to settle. Switch to Shopify. Plug in IntaSend. And give your customers the payment experience they expect.
And if WooCommerce works for you, IntaSend is ready to support you through your eCommerce journey. Integrate IntaSend WooCommerce plugin and start reaping the benefits of seamless payments and easy checkout.
Final Thoughts
Western Cosmetics didn’t just upgrade platforms. They solved one of the most frustrating parts of e-commerce: broken payments.
With Shopify and IntaSend, they now have:
A checkout that feels built for Kenya
Instant MPESA payment confirmations
Fewer abandoned carts
More trust at the most critical step of the customer journey
“We wish we’d made the switch sooner.”
Thinking About Upgrading?
If you're:
Tired of failed MPESA payments
Manually confirming transactions
Losing sales at checkout
Struggling with support that ghosts you
You don’t have to settle. Switch to Shopify. Plug in IntaSend. And give your customers the payment experience they expect.
