IntaSend Case Study: Wingurent Property Management
How a PropTech Startup Streamlined Payments and Scaled Faster with IntaSend
Company Overview
WinguRent is a growing PropTech SaaS provider revolutionizing property management in Kenya. With a lean team of 4, this innovative startup serves property managers, landlords, and tenants through their comprehensive rental management platform at wingurent.com.
As a real estate technology company focused on the Kenyan market with plans for international expansion, WinguRent needed a payment solution that could scale with their ambitious growth plans.
The Challenge: Fragmented Payment Systems Hindering Growth
Before IntaSend, WinguRent faced significant payment processing challenges that were impacting their ability to serve customers effectively:
Before partnering with IntaSend, Wingurent faced a fragmented and inefficient payment setup:
Disjointed payment systems: They had to juggle separate platforms for M-Pesa and card transactions.
Manual reconciliation: Lack of a unified solution meant a lot of manual tracking and back-office work.
Delayed settlements: Slow payouts to property owners strained trust and impacted operations.
Poor customer support from their previous provider made issue resolution frustrating and slow.
"Our cash flow and customer trust were being affected. We needed something faster, more reliable, and easier to manage."
— Samuel Kimutai, Founder, Wingurent
Previous Solution
Used Before: iPay
Main Issues:
Settlement delays
Poor support responsiveness
The IntaSend Solution
Wingurent switched to IntaSend for a complete, unified payment experience:
Services used:
Local payment collection
Bulk payment processing
API integration
Implementation time: 1–3 days
Support experience: Excellent technical support and clear documentation
Results & Impact
Metric | Before IntaSend | After IntaSend |
|---|---|---|
Payment Success Rate | 53% | 80% |
Settlement Time | > 1 hour | < 1 hour |
Customer Satisfaction | Low | Improved |
Manual Workload | High | Greatly Reduced |
Compliance Handling | Cumbersome | More Streamlined |
Market Expansion Readiness | Slower | Accelerated |
Customer LowImprovedManual WorkloadCompliance HandlingMarket Expansion Readiness
Top 3 Benefits
Unified Platform – One place for both M-Pesa & card payments
Fast Settlements – Cash flow improved with quicker payouts
Responsive Support – Quick resolutions, zero downtime
What Wingurent Says
“IntaSend has been a game-changer for our payment operations. Being able to accept both M-Pesa and card payments through one platform has streamlined our process and improved the experience for our users. Their fast settlement times and responsive support have made them a reliable partner we can count on as we scale.”
Final Recommendation
“I’d highly recommend IntaSend to any company looking for a reliable and efficient way to manage digital payments. Their platform is seamless, their support is top-notch, and their understanding of the local market is a huge asset.”
— Samuel Kimutai, Founder, Wingurent Property Management
